Current Server Status
All our servers across the Globe are working fine and you should not face any issues while watching a movie.
If you're facing challenges while watching the content, please go through below FAQs to find an answer to your issue/query.
All support requests should be sent to support@goaflix.com ONLY.
Emails related to your order / support to any other email address will not be replied as those are system generated emails.
DOs and DON'Ts
DO NOT reply to order emails etc. Always write to support@goaflix.com in case you don’t find answer to your question/query below.
Your Account
Enter your email address and click Register.
- A password will be sent to your email address.
- Go to https://goaflix.com/my-account/
- Under Login tab, click on forgot password.
- Enter your Username or Email address.
- You will receive a link to create a new password via email.
If this limit reached, next login request will be failed and user will have to logout from one device to continue.
The system will allow new login by terminating all other old sessions when the limit is reached.
The system will not allow new login if the limit is reached. Users need to wait for the old login sessions to expire.
Rentals and Payment
The price may vary based on your country of residence.
- Visit the Movies & Shows page for a movie or TV show that you’d like to buy or rent.
- Click the button displaying the price for rental. Different prices for different resolutions may also be available. Click the rent/purchase button to continue.
- Select the payment method that you wish to use or add a new payment method, then click Pay to View/Purchase to finish the transaction.
- Once your payment has gone through, you’ll get a purchase confirmation. You can find all the videos that you’ve purchased by visiting https://goaflix.com/my-account/purchased/ while signed in to your account.
There are several options to pay for GoaFlix.
Local Credit and Debit Cards
We accept the following locally issued cards (requires secondary authentication), which must be enabled for recurring e-commerce transactions.
NOTE:
You may need to enable your card for international transactions.
- Visa
- MasterCard
- American Express
- Diners
International cards are only accepted for members currently paying with an international card.
,br>This is the most stringent level of certification available in the payments industry.
Our payment gateway’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with gateway’s primary services (API, website, etc.).
Watching movies
Android Phone or Tablet:
TVs with Chromecast built-in allow you to cast from your mobile device to the TV. Chromecast built-in is only available on Philips, Polaroid, Sharp, Skyworth, Soniq, Sony, Toshiba, and Vizio TVs.
To cast from your Android mobile device:
- Open GoaFlix.com on your mobile device.
- Once you’re signed in, select the Cast icon Chromecast Icon in the upper or lower right corner of the screen.
- Select the device you would like to watch your TV show or movie on.
- Select a TV show or movie to watch and press Play.
iPhone, iPad, or iPod Touch:
TVs with Chromecast built-in allow you to cast from your mobile device to the TV. Chromecast built-in is only available on Philips, Polaroid, Sharp, Skyworth, Soniq, Sony, Toshiba, and Vizio TVs.
To cast from your iPhone, iPad, or iPod touch:
- Open GoaFlix.com on your mobile device.
- Once you’re signed in, select the Cast icon Chromecast Icon in the upper or lower right corner of the screen.
- Select the device you would like to watch your TV show or movie on.
- Select a TV show or movie to watch and press Play.
Connect using an external cable:
Mobile devices can use a cable to connect directly to a TV in order to display content played on the mobile device. Cable connections vary based on the mobile device output and TV input requirements. To connect a 30-pin device to your TV, you’ll need a compatible composite, component, or HDMI cable connection kit.
Nothing to worry about! It is displayed as a security measure only and you need not worry about the same. If you try screen capture of the video, it will block your account forever. Read our terms of use for more details about account usage and related information.
Read our terms of use for more information.
Read our terms of use for more details about account usage and related information.
You can clear the cache memory and login again with your user ID and password.
- On your computer, open Chrome.
- At the top right, click More .
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
- Open Internet Explorer.
- Click the Tools menu in the upper right corner. …
- In the drop-down menu, choose “Internet options.”
- On the “General” tab, and in the “Browsing history” section, click the “Delete” button.
Our website is a Powered Web App (PWA). You will get smooth experience of watching movies on any device with GoaFlix.com – be it a mobile phone, a desktop, a laptop, a tablet or casting movie on your smart TV via mobile phone.
If the buffering is for longer period, it may be because of the internet connection speed. Please restart your modem if you are using WiFi at home and check if you have good internet connection.
You can also clear the cache memory of your browser, close the browser and login again.
You can clear the cache memory and login again with your user ID and password.
- On your computer, open Chrome.
- At the top right, click More .
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
- Open Internet Explorer.
- Click the Tools menu in the upper right corner. …
- In the drop-down menu, choose “Internet options.”
- On the “General” tab, and in the “Browsing history” section, click the “Delete” button.
Cancellation & Refunds
We will look into it and initiate a refund for you. Note that the refund request should be immediately sent across to us the moment you are not able to watch. We trust you!
- You are not able to watch a movie and send us request about the same by dropping us an email within one hour of rental period.
- If there is some technical issue at our end and you are not able to watch the movie.
- If you placed the rental order by mistake and want to cancel the same within one hour of payment done at your end.
Where to contact in case my issue still remains unresolved?
Do not send your support requests to any other email ID please.
Please contact via WhatsApp ONLY if you are not getting resolution to your problem by email.
When contacting via WhatsApp, always mention your order number. Without order number, we won’t be in a position to help you.
DO NOT contact via Phone for general queries. For general queries, write to us at hello@goaflix.com.