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Help Center

Current Server Status

All our servers across the Globe are working fine and you should not face any issues while watching a movie.

If you're facing challenges while watching the content, please go through below FAQs to find an answer to your issue/query.

You will find answers to frequently asked questions below. Please go through all the topics before contacting us via email.

All support requests should be sent to support@goaflix.com ONLY.

Emails related to your order / support to any other email address will not be replied as those are system generated emails.

DOs and DON'Ts

We have listed most frequently asked questions / topics below. Please read through to know more.
Emails related to your order confirmation / password reset / account creations etc. are system generated emails.

DO NOT reply to order emails etc. Always write to support@goaflix.com in case you don’t find answer to your question/query below.

Your Account

  1. Visit https://goaflix.com/my-account/

  2. Enter your email address and click Register.

  3. A password will be sent to your email address.
  1. Go to https://goaflix.com/my-account/
  2. Under Login tab, click on forgot password.
  3. Enter your Username or Email address.
  4. You will receive a link to create a new password via email.
The maximum no. of active logins a user account can have is ONE only.

If this limit reached, next login request will be failed and user will have to logout from one device to continue.

The system will allow new login by terminating all other old sessions when the limit is reached.
Please check your SPAM folder. Mails from GoaFlix might go to spam folder at times.
You can use your user credentials on one device maximum.

The system will not allow new login if the limit is reached. Users need to wait for the old login sessions to expire.
Please read our terms of use carefully to know more about accounts and usage.
A user can have maximum ONE active login. If this limit reached, next login request will be failed and user will have to logout from one device to continue.

Rentals and Payment

GoaFlix offers Pay Per View-based streaming service which means you have to pay per view of the content. You can watch the content any number of times for the duration of the rental (24 hours from the time of purchase)

The price may vary based on your country of residence.
After you rent a movie on GoaFlix.com, you have 24 hours to start viewing it. Once you’ve started the movie, you can watch as many times as you like until your rental period ends. Rental periods are usually 24 hours, but the final page of checkout for a rental will note the length of your rental period.
To purchase movies & TV shows on GoaFlix, you must be 18 years of age or older, in a supported country.
  1. Visit the Movies & Shows page for a movie or TV show that you’d like to buy or rent.
  2. Click the button displaying the price for rental. Different prices for different resolutions may also be available. Click the rent/purchase button to continue.
  3. Select the payment method that you wish to use or add a new payment method, then click Pay to View/Purchase to finish the transaction.
  4. Once your payment has gone through, you’ll get a purchase confirmation. You can find all the videos that you’ve purchased by visiting https://goaflix.com/my-account/purchased/ while signed in to your account.

There are several options to pay for GoaFlix.

Local Credit and Debit Cards

We accept the following locally issued cards (requires secondary authentication), which must be enabled for recurring e-commerce transactions. 

NOTE:

You may need to enable your card for international transactions.

  • Visa
  • MasterCard
  • American Express
  • Diners

International cards are only accepted for members currently paying with an international card.

We use payment gateways which have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
,br>This is the most stringent level of certification available in the payments industry.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of our payment gateway’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist.

Our payment gateway’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with gateway’s primary services (API, website, etc.).

Watching movies

You can connect your Android or Apple mobile device to many TVs. Connecting your mobile devices allows you to use your TV as a display for content playing on GoaFlix.com, and/or use your mobile device as a remote. Below you’ll find different ways to connect your mobile device to your TV.

Android Phone or Tablet:

TVs with Chromecast built-in allow you to cast from your mobile device to the TV. Chromecast built-in is only available on Philips, Polaroid, Sharp, Skyworth, Soniq, Sony, Toshiba, and Vizio TVs.

To cast from your Android mobile device:

  1. Open GoaFlix.com on your mobile device.
  2. Once you’re signed in, select the Cast icon Chromecast Icon in the upper or lower right corner of the screen.
  3. Select the device you would like to watch your TV show or movie on.
  4. Select a TV show or movie to watch and press Play.
You can now fast forward, rewind, pause, or change the audio or subtitle settings from your mobile device.

iPhone, iPad, or iPod Touch:

TVs with Chromecast built-in allow you to cast from your mobile device to the TV. Chromecast built-in is only available on Philips, Polaroid, Sharp, Skyworth, Soniq, Sony, Toshiba, and Vizio TVs.

To cast from your iPhone, iPad, or iPod touch:

  1. Open GoaFlix.com on your mobile device.
  2. Once you’re signed in, select the Cast icon Chromecast Icon in the upper or lower right corner of the screen.
  3. Select the device you would like to watch your TV show or movie on.
  4. Select a TV show or movie to watch and press Play.
You can now fast forward, rewind, pause, or change the audio or subtitle settings from your mobile device.

Connect using an external cable:

Mobile devices can use a cable to connect directly to a TV in order to display content played on the mobile device. Cable connections vary based on the mobile device output and TV input requirements. To connect a 30-pin device to your TV, you’ll need a compatible composite, component, or HDMI cable connection kit.
Watching your rented or purchased content requires an internet connection.

Nothing to worry about! It is displayed as a security measure only and you need not worry about the same. If you try screen capture of the video, it will block your account forever. Read our terms of use for more details about account usage and related information.

No! You cannot download videos on your device. You can only stream videos on your device after renting the same.

Read our terms of use for more information.
Nothing to worry about! It is displayed as a security measure only and you need not worry about the same. If you try screen capture of the video, it will block your account forever.

Read our terms of use for more details about account usage and related information.

You can clear the cache memory and login again with your user ID and password.

How to clear the cache in Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.
How to clear the cache in Internet Explorer
  1. Open Internet Explorer.
  2. Click the Tools menu in the upper right corner. …
  3. In the drop-down menu, choose “Internet options.”
  4. On the “General” tab, and in the “Browsing history” section, click the “Delete” button.
No. We don’t have any mobile app at this moment of time.

Our website is a Powered Web App (PWA). You will get smooth experience of watching movies on any device with GoaFlix.com – be it a mobile phone, a desktop, a laptop, a tablet or casting movie on your smart TV via mobile phone.

If the buffering is for longer period, it may be because of the internet connection speed. Please restart your modem if you are using WiFi at home and check if you have good internet connection.

You can also clear the cache memory of your browser, close the browser and login again.

You can clear the cache memory and login again with your user ID and password.

How to clear the cache in Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.
How to clear the cache in Internet Explorer
  1. Open Internet Explorer.
  2. Click the Tools menu in the upper right corner. …
  3. In the drop-down menu, choose “Internet options.”
  4. On the “General” tab, and in the “Browsing history” section, click the “Delete” button.

Cancellation & Refunds

If you are not able to watch any movie (even though you have made the payment), please send us your rental order details to support@goaflix.com.

We will look into it and initiate a refund for you. Note that the refund request should be immediately sent across to us the moment you are not able to watch. We trust you!
If for some reason, you want to cancel your order, send us an email with your rental order details withing one hour of purchase. We will cancel the rental and initiate refund for your.
We will initiate refunds in following cases:

  1. You are not able to watch a movie and send us request about the same by dropping us an email within one hour of rental period.
  2. If there is some technical issue at our end and you are not able to watch the movie.
  3. If you placed the rental order by mistake and want to cancel the same within one hour of payment done at your end.
For all refund requests, please make sure your write to us with your order details at support@goaflix.com. We would not be able to process the refunds unless we have all details provided by you.
Please note that any refund initiated by us will reach your bank account (with which you paid for the order) withing 7-10 working days.

Where to contact in case my issue still remains unresolved?

We are always here to help. Just drop us an email to support@goaflix.com and we will revert back to you.

Do not send your support requests to any other email ID please.
We are working 24×7, but at the end of the day, we are humans at work. We will try to reply to your emails withing 4 hours. If our support team fails to do so, the request is escalated and you will surely get a reply ASAP.
If you are not getting any reply due to any reasons, please WhatsApp our business phone number at +91-8080925141.

Please contact via WhatsApp ONLY if you are not getting resolution to your problem by email.

When contacting via WhatsApp, always mention your order number. Without order number, we won’t be in a position to help you.

DO NOT contact via Phone for general queries. For general queries, write to us at hello@goaflix.com.

About GoaFlix?

GoaFlix is a curated content platform giving a voice to the people from the Konkan Coast. You can watch a wide variety of movies, documentaries, and more.
GoaFlix.com is a brainchild of experienced film makers from the Konkan Coast/Goa. Our team comprises of Filmmakers, Producers and Information Technology specialist with years of experience in their respective fields.
Please read Investor Relations for more details.
Join GoaFlix
IF you do not find answer to your question, please write to us at support@goaflix.com.